QUESTIONS ABOUT YOUR DELIVERY? WE'VE GOT YOU!
After checkout, we will send you an email confirming your order. Our items are all 'Made-To-Order' so please allow up to 5 business days for production before your item ships.
Once your item ships, you will be sent a tracking number. Please allow some time for your tracking information to be updated as it is not recorded in real time.
All orders are handled and shipped out from our fulfillment centre in USA and ASIA. Please allow extra time for your order to be processed during holidays and sale seasons.
IMPORTANT: Sorry if your order is late! Some orders may arrive later than usual due to COVID-19. The pandemic has resulted in slower delivery times with shipping companies as there are currently have less flights to ship their packages around the globe and there is more demand as people stay home and order online.
Please understand that shipping logistics can be unpredictable due to service disruptions and there may be unexpected delays, change of delivery route, or longer than usual delivery times in your country. The shipping times we provide is merely an estimate with room for delays and packages may arrive earlier or later than expected. Thank you for your understanding and support. Stay safe!
Shipping & Handling Charges are as follows:
$7.99 flat fee for domestic, all states within the USA (free shipping over $75)
$9.99 flat fee for all international countries we ship to worldwide (free shipping over $100)
Orders can be tracked at: https://thepineappleeverything.com/pages/track-my-order
Shipping info updated on Oct 7, 2020
We provide free worldwide shipping for USA order over $75 and International order over $100. Please allow up to 30 business days for delivery after your order has been shipped. Shipping times vary globally, but are typically as follows:
USA: 5-12 business days
Canada: 7-14 business days
Australia & New Zealand: 7-16 business days
UK: 7-16 business days
Europe: 7-14 business days
Other destinations may require longer delivery times. Tracking information may be unavailable in your home country. Please allow up to 30 business days for delivery may arrive earlier or later than expected.
Please note: We do not currently ship to Africa.
Please note that we do not have control over shipping delays. If you have questions about your delivery status, please do not hesitate to contact us. Possible reasons for a delay include:
If an error such as an incomplete address is made during the input of your order in the checkout process, we have the right to charge a fee of $10.00 for all US orders and $20.00 for all International orders in the circumstance of a parcel requiring to be re-shipped.
Once order is shipped, it will be the responsibility of carrier to complete the delivery and should there be claims about lost packages, please get in touch with our customer support and we will launch an investigation.
Due to high demands, orders will be fulfilled in the order they are received, and therefore may sell out before a certain item is processed.
In order to fulfill your order as quickly as possible, the items may be shipped out separately depending on availability.
Every item is made to order and is shipped directly from our global warehouse. This allows us to achieve free worldwide shipping in a timely manner and at an affordable price!